Reminder: Maintenance work on all City’s voice services scheduled for 7 October

06 October 2025

The City would like to advise residents of further maintenance work on the City’s voice services, which will be performed overnight (7 October 2025) between 01:00 and 04:00. This is to complete the upgrade work previously performed during September 2025. The City does not expect downtime of longer than 10-15 minutes, but would like to inform residents to be mindful of this period.

‘MTN will be conducting this necessary maintenance work, which is essential to ensure the stability and service improvement of the City of Cape Town voice platform. We ask that residents please take note of this planned downtime as all City voice services will experience an outage and various call centres will be unavailable for this period,’ said the City’s Mayoral Committee Member for Corporate Services, Alderman Theresa Uys.

During this maintenance window, residents can expect the following:
• Voice call operations will be temporarily affected in a controlled manner
• Users may experience inability to initiate calls
• Unexpected call drops

The following channels remain available for all enquiries and complaints:

Water and sewer-related	Email: water@capetown.gov.za www.capetown.gov.za/servicerequests SMS: 31373 WhatsApp 060 018 1505
Public Emergency Communication Centre (PECC)	Please call 021 480 7700 or 107
Blocked stormwater drains and potholes	Email during office hours: transport.info@capetown.gov.za
Transport Information Centre	Email: transport.info@capetown.gov.za
Electricity	Email: power@capetown.gov.za SMS: 31220 WhatsApp: 060 018 1505
Accounts and general inquiries	Email: accounts@capetown.gov.za

The City sincerely apologises for any inconvenience.

End

Published by:
City of Cape Town, Media Office

Voice-Over Internet Protocol maintenance